# Notifications do not arrive

> How to turn on notifications for requests and new mail, and why they may not arrive.

- Tool: Warsha Emails
- Section: Troubleshooting
- Applies to version 2026-10-16
- Last updated: 2026-10-16
- Source: https://warshalabs.com

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## What are you trying to do?

Get a notification when the assistant requests a send, and when a new message reaches a mailbox you follow.

## Steps

1. **Turn on notifications on your device** in “Security”: “Notifications on this device” in a browser, or “Notifications on this phone” in the app. Allow them when the browser or phone asks.

2. **Turn on “New-message notifications” for each mailbox** with the **bell** beside it, on the folder page or the mailbox page. They do not work for a mailbox you have not turned them on for.

3. **Choose what shows on the lock screen:** the sender, subject and a line of the message, or “New message” only.

## What can go wrong

**“Notifications are not available at the moment.”** Notifications are paused in the service at that moment. Follow send requests on the “Approvals” page, which refreshes by itself.

**“Notifications are blocked for this site in the browser settings.”** Allow them there, then come back and turn them on.

**“This browser does not support web notifications.”** On an iPhone, add the site to the home screen first, then open it from there.

**“Notifications are blocked for this app.”** Open the phone's Settings → Warsha Emails → Notifications and allow them.

**New-mail notifications do not arrive at certain hours.** You may have set **“Quiet hours”**: no new-mail notifications between the two times you chose, in your device's time zone. The messages themselves still arrive and wait for you.

## Something you won't expect

**A notification does not carry your whole message,** and nothing of it is stored in the browser. What shows on the lock screen passes through Google's or Apple's notification service depending on your device — if you do not want the sender and subject to show, choose “New message” only.

The **“Morning summary”** can reach you once a day, at a time you choose, with what is waiting for you — instead of a notification for every message.